Privacy Policy

Effective Date: 01/01/2026

1. Scope of This Policy

This Privacy Policy applies to:

• Mobile applications operated by Melp India
• Websites and services linked to the App
• Users, doctors, pharmacies, diagnostic labs, and service partners using the platform

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name
• Mobile number
• Email address
• Gender and age
• Residential or delivery address
• Account login credentials

2.2 Health & Medical Information (Sensitive Personal Data)

• Doctor appointment details
• Prescriptions uploaded
• Lab test bookings and reports
• Medical history (if voluntarily provided)
• Consultation records

2.3 Payment & Transaction Information

We do not store debit/credit card, UPI, or banking credentials. Payments are processed securely by third-party payment gateways. We may store:

• Transaction reference number
• Payment status
• Order ID and invoice details

2.4 Technical & Usage Information

• Device information (model, OS, app version)
• IP address
• App usage behavior and logs
• Crash reports and performance data

3. Legal Basis for Data Processing

We process personal data based on:

• User consent
• Performance of a service or contract
• Compliance with legal obligations
• Legitimate business interests

4. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Schedule doctor appointments
• Process medicine and lab test orders
• Deliver medicines and reports
• Provide customer support
• Send transactional notifications and service updates
• Improve app functionality and security
• Prevent fraud and misuse
• Comply with legal and regulatory requirements

5. Data Sharing and Disclosure

We may share information with:

• Registered doctors, pharmacies, and diagnostic laboratories
• Delivery and logistics partners
• Payment service providers
• IT service providers and cloud hosting partners
• Government authorities or law enforcement (if legally required)

We do not sell, rent, or trade personal data to third parties for marketing purposes.

6. Prescription & Medicine Compliance

Certain medicines require a valid prescription as per applicable laws. Users must upload a legitimate prescription issued by a registered medical practitioner. Melp India reserves the right to:

• Verify prescriptions
• Cancel non-compliant orders
• Report misuse to authorities if required by law

7. Marketing & Communication Consent

By registering on the App, users may receive:

• Transactional messages (order updates, OTPs, reminders)
• Promotional communications via SMS, Email, WhatsApp, or Push Notifications

Users can opt out of promotional messages at any time through App settings or by contacting support.

8. Data Storage & Security

We use industry-standard safeguards including:

• Encrypted data transmission (SSL/HTTPS)
• Secure cloud servers
• Role-based access controls
• Regular security monitoring

Despite best efforts, no digital platform can guarantee absolute security.

9. Data Retention Policy

We retain personal data:

• While your account remains active
• As required for legal, tax, or regulatory compliance
• For dispute resolution and service records

10. User Rights

Users have the right to:

• Access their personal data
• Correct inaccurate or incomplete data
• Withdraw consent
• Request data deletion
• Restrict or object to data processing
• Request data portability

Requests can be submitted to our contact details below.

11. Account & Data Deletion

Users may request account deletion:

• Directly from within the App (if available)
• Or by emailing support@melpindia.com

We will process deletion requests within 30 days, except where data retention is required by law or regulatory authorities.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Health & Medical Disclaimer

Melp India is a technology platform and not a healthcare provider. We do not provide medical advice, diagnosis, or treatment. All healthcare services are delivered by independent doctors, pharmacies, and diagnostic partners.

14. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience
• Analyze app usage
• Enhance security and performance

15. International Data Transfers

User data may be stored and processed in India or other countries where our servers or service providers operate, in accordance with applicable data protection laws.

16. Data Breach Notification

In the event of a data breach that may compromise personal or sensitive data, we will notify affected users and authorities as required by applicable law.

17. Service Availability & Force Majeure

We are not responsible for delays or service failures caused by events beyond our reasonable control, including natural disasters, network outages, government actions, or third-party service disruptions.

18. Third-Party Links & Services

Our App may contain links or integrations with third-party services. We are not responsible for their privacy policies or practices.

19. Policy Updates

We may update this Privacy Policy periodically. Users will be notified of material changes through the App or registered email.

20. Grievance Redressal Officer (India Compliance)

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer:

• Name: [Insert Name]
• Email: grievance@melpindia.com
• Phone: [Insert Number]
• Address: [Insert Office Address]
• Response Time: Within 7 working days

21. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Your City/State].

22. Contact Information

For questions, data requests, or legal concerns: