1. Introduction
MELP ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the MELP website and mobile application (the "Platform").
2. Information We Collect
We may collect the following categories of information:
- Personal details — name, email address, phone number, age and gender.
- Health information — appointment details, biomarker and lab test data, prescriptions and reports you choose to store.
- Usage data — device information, IP address, app interactions and cookies.
- Payment information — processed securely through our payment partners; we do not store card details.
3. How We Use Your Information
- To create and manage your account and bookings.
- To connect you with doctors, clinics and lab services.
- To deliver reports, reminders and important service notifications.
- To improve our Platform, security and customer support.
- To comply with applicable legal and regulatory obligations.
4. Sharing of Information
We share your information only as necessary with healthcare providers, diagnostic partners and service providers acting on our behalf, or where required by law. We do not sell your personal data.
5. Data Security
We use industry-standard technical and organisational measures to protect your data. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
6. Your Rights
Subject to applicable law, you may access, correct, or request deletion of your personal data, and withdraw consent at any time. You can also request deletion of your account from our account deletion page.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services and meet legal obligations.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at info@melp.in or +91 99667733004.