1. Overview
This Refund Policy explains how cancellations and refunds are handled for appointments, lab tests and other services booked through the MELP Platform.
2. Appointment Cancellations
- More than 24 hours before: full refund of any consultation fee paid.
- Within 24 hours: a partial refund may apply, subject to the provider's policy.
- No-show: consultation fees are generally non-refundable.
3. Lab Tests & Home Collection
- Full refund if cancelled before sample collection.
- Once a sample has been collected or processing has begun, fees are non-refundable.
- If a test cannot be completed due to a fault on our side, you will receive a full refund or a free re-test.
4. Subscription & Program Plans
Longevity and partner plans may be cancelled within 7 days of purchase for a pro-rated refund, provided no premium services have been used. After this period, fees are non-refundable for the current billing cycle.
5. How Refunds Are Processed
Approved refunds are credited to your original payment method within 5–7 business days. Timing may vary depending on your bank or payment provider.
6. How to Request a Refund
To request a refund, contact us at info@melp.in or +91 99667733004 with your booking reference. Our team will respond within 2 business days.
7. Non-Refundable Items
Certain fees, such as convenience charges and completed services, are non-refundable except where required by applicable law.
8. Contact Us
For any questions about this Refund Policy, reach us at info@melp.in.